OnTrack Terms and Conditions

Effective Date: 24.09.24

Welcome to OnTrack! By using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully.

1. General

These Terms and Conditions govern your use of the OnTrack website and services. By accessing or using our site and services, you confirm that you accept these terms and agree to abide by them.

  • Service Provider: OnTrack
  • Website: ontrackyourlife.co.uk
  • Contact Email: info@ontrackyourlife.co.uk

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of our services after any changes constitutes acceptance of the revised terms.

2. Use of the Website

You agree to use the OnTrack website for lawful purposes only. You must not:

  • Misuse the site by introducing viruses, trojans, or other malicious software.
  • Attempt to gain unauthorized access to any part of our site, our servers, or any database connected to our site.
  • Use our content or materials without proper permission.

3. Product and Service Purchases

By placing an order with OnTrack, you agree to provide accurate, current, and complete information during the checkout process. We reserve the right to refuse any order based on inaccuracies or suspected fraudulent activity.

Digital Products

  • All sales of digital products, such as templates, eBooks, and downloadable resources, are final. Once downloaded, they cannot be refunded or exchanged. For more details, see our Refunds and Returns Policy.

Physical Products

  • Our refund policy allows returns for physical products under certain conditions. Please review the full Refunds and Returns Policy on our website.

Coaching Services

  • Coaching services are provided based on agreed terms between OnTrack and the customer. Cancellations or rescheduling must adhere to the timelines outlined in our refund policy.

4. Payment and Billing

We use Stripe as our payment processor. By providing your payment information, you authorize us to charge the applicable fees for your purchases. We do not store your payment information, and all transactions are securely handled through Stripe.

For subscriptions or recurring payments, you agree to the automatic renewal of services unless otherwise specified.

5. Intellectual Property

All content, trademarks, logos, and materials on the OnTrack website are the property of OnTrack or licensed to us. You are granted a limited license to access and use the website for personal use. You must not:

  • Reproduce, duplicate, or distribute any material from the site without prior written consent.
  • Use the content for commercial purposes without permission.

6. Limitation of Liability

OnTrack is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. We strive to provide accurate and reliable information, but we do not guarantee that the site will be free of errors or interruptions.

7. Third-Party Links

Our website may contain links to third-party websites for additional information or products. OnTrack is not responsible for the content, privacy policies, or practices of these external sites.

8. Privacy Policy

Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Termination

We reserve the right to terminate your access to our site and services at any time, without notice, for any violation of these terms.

10. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts of United Kingdom.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@ontrackyourlife.co.uk